Delivery & Returns

Delivery

Kola Market fulfils delivery itself — you never coordinate with the vendor directly. Delivery fees are calculated at checkout based on your delivery zone and shown before you pay.

• Sunyani & nearby: same-day or next-day delivery.
• Elsewhere in Ghana: typically 1–4 working days, depending on the destination. We deliver nationwide from our Sunyani hubs and add new towns regularly.

You'll receive an SMS and WhatsApp confirmation when your order is placed, and a tracking link so you can follow it to your door.

Returns

If an item arrives damaged, faulty, or not as described, you may request a return within 48 hours of delivery. Items must be unused and in their original packaging where applicable.

Some items cannot be returned for health and safety reasons — including fresh food and groceries, and opened beauty or personal-care products — unless they arrived damaged or faulty.

To start a return, contact us on WhatsApp or at kolamarket.gh@gmail.com with your order reference and a photo of the item.

Refunds

Once a return is approved, we refund to your original payment method:

• Mobile Money / card: refunded to the same account, normally within 5–10 working days after we receive the returned item.
• Cash on delivery: refunded by Mobile Money to the number on your order.

Delivery fees are non-refundable except where the return is due to our error or a damaged/incorrect item, in which case the full amount including delivery is refunded.

Cancellations

You can cancel an order at no charge any time before it is dispatched. Contact us as soon as possible if you need to cancel.